Highest Rated New Ideas

Agent Count on Dial Attemps

2

How great would it be if there was a report that showed each agent and the distribution of their dial attempts on leads? For example, let's say that John and Jane were dialing today.

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Programmable Keyboard Hot Keys

2

The ability to program one or more of your keys on your keyboard to execute a task once pressed.

Response Loop in Prospects/Accounts

2

Right now you can use Response Loop for Leads, Deals, and Contacts. I want to be able to use Response for Prospects/Accounts without having to attach another separate record, such as a Case or Deal.

Enhance Lead Routing

2

The lead routing system should be enhanced to accomodate the following features:

Call various contacts from deal

2

when you have more than one contact in a deal, you have to leave the deal to find the contact information in the Prospect.

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Increased Caller ID Functionality

2

Allow the caller ID to display the phone number of that rep that owns that lead. Currently, caller ID's can be set to agent station number or a general phone number.

Initiative Alphabetizer

2

The dialer initiatives list should be alphabetized for easier display and locating of desired initiatives.

Have calendar permissions separate from data view permissions

2

Some managers would like to give users access to other's calendar but not their data.

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Check Lead against Dialer Initiative queries.

2

When a lead shows up or doesn't show up in a Dialer Initiative, there should be a way to have the system compare the lead to the initiative and show which queries and filters the lead doesn't match.

Events: Email Notification Upon Cancellation, Deletion, or Schedule Change

1

When events are cancelled, deleted, or schedule is changed the user is not notified unless they check the event on their schedule.

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