New Ideas for Inbound Calls

Leave a Message With Response Pop

When someone performs an action that triggers the Response Pop, sometimes they don't answer the phone. This would add the ability to leave a pre-recorded voice message with these phone calls.

ResponsePop Integration with Salesforce

Create ResponsePop Integration with Salesforce.com. This includes four steps:

Mass Download Call Recordings

With call recording all recorded calls get placed in the Files tab. With the recording being placed in a wav format, only a few records take up alot of space.

ACD Category Manager

ACD Categories

Add the ability to categorize Automatic Call Distribution (ACD) profiles into an organization of groups, and build reports based off ACD categories.

Set a callback on an inbound call..

Have the ability to set a callback using the naviagation dialer button interface on the left side of the dialer initiative.

Lead/Case Pop on Caller ID from other phone fields

It would be a great feature if on the inbound initiatives, the lead or case pop could be based upon other phone fields. Let me expand on this.

Request a import capability for changing failover numbers

Request a import capability for changing failover numbers.

RECURRING TASK-REMINDERS

It would be beneficial to multiple departments and most likely many businesses to have a simple recurring task reminder feature.

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