New Ideas for the ACD
Leave a Message With Response Pop
When someone performs an action that triggers the Response Pop, sometimes they don't answer the phone. This would add the ability to leave a pre-recorded voice message with these phone calls.
ResponsePop Integration with Salesforce
Create ResponsePop Integration with Salesforce.com. This includes four steps:
Mass Download Call Recordings
With call recording all recorded calls get placed in the Files tab. With the recording being placed in a wav format, only a few records take up alot of space.
ACD Category Manager
Add the ability to categorize Automatic Call Distribution (ACD) profiles into an organization of groups, and build reports based off ACD categories.
Set a callback on an inbound call..
Have the ability to set a callback using the naviagation dialer button interface on the left side of the dialer initiative.
Request a import capability for changing failover numbers
Request a import capability for changing failover numbers.
RECURRING TASK-REMINDERS
It would be beneficial to multiple departments and most likely many businesses to have a simple recurring task reminder feature.





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