New Ideas for the IVR

ResponsePop Integration with Salesforce

Create ResponsePop Integration with Salesforce.com. This includes four steps:

Lead/Case Pop on Caller ID from other phone fields

It would be a great feature if on the inbound initiatives, the lead or case pop could be based upon other phone fields. Let me expand on this.

RECURRING TASK-REMINDERS

It would be beneficial to multiple departments and most likely many businesses to have a simple recurring task reminder feature.