Ability to manually link leads together.

If leads are not linked before they are converted to an account, some contacts get left behind. It is also very convenient to be able to see related leads instead of having to run multiple searches.

Currently you can only link leads together through the import process and only if the company names match up exactly. It would be very helpful to be able to link leads together manually due to the fact that additional leads are often created one at a time that also need to be linked. Also, there are leads that sometimes don't get linked in the import process because the company names are not exeactly the same.

A necessary tool

The one area the CRM seems a little lacking is in features like this that would help clean up some of the loose records that develop over time.